Complexity, cost and growth.

Patrick Endeman, director of operations at Bouw Fulfilment Services, is happy to tell us more. “We send coffee directly to consumers. Here it is essential that logistics and warehousing run smoothly. Repair costs are high when consumers receive shipments incorrectly or late. In addition to correct delivery, shipping costs, growth and complexity also play an increasing role; with the growth of Koffievoordeel.nl, the stock is increasing and the range of coffees is widening. Bouw Fulfilment Services is judged on the number of orders processed and correct delivery of these orders.”

Compleet en schaalbaar modulair systeem.

To keep up with the growth and complexity, Costo was brought in. Alarik Lens van Rijn, sales manager at Costo, explains. “Bouw Logistics is a company with a rich history and a lot of experience in logistics. We are proud to work with such a company. Meanwhile, the hardware and software have been installed by Costo. The systems are controlled by Arrow, the WMS (warehouse management system) of Costo.”

Costo delivered the following systems:

• Picking through reach trucks, carts and pick-to-light carts.
• Most sold coffee products via flow rack and pallet locations directly to the conveyor.
• Sorting to three outputs and an “error output” (also called noread or reject output).
• Picking from flowrack and option to set up boxes that are fully picked after the flowrack.
• Option to set up empty boxes and boxes that have already been partially picked in before flowrack.
• Automatic taping and labeling of boxes.
• Automatic box folder.

Patrick Endeman says time was the biggest challenge during implementation. “We moved the goods from Ruinerwold to Gorredijk within a few days. Because we didn’t process website orders for a while, we started with a backlog. During the first days, Costo supported us on site and later remotely.”