In recent years, Koffievoordeel.nl has become the online shop for all types of A-brand coffee. Through smart purchasing and scale benefits, they offer the best coffee at competitive prices. They have been growing annually since 2010 and now process 1,000 to 2,500 orders a day. They sell coffee directly to consumers in the Netherlands, Belgium, Germany, France and Denmark. With top quality coffee, comes top quality shipping. That is why the logistics and warehousing are organised by Bouw Fulfilment Services.
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The challenge
Complexity, cost and growth
Patrick Endeman, director of operations at Bouw Fulfilment Services, is happy to tell us more. “We send coffee directly to consumers. Here it is essential that logistics and warehousing run smoothly. Repair costs are high when consumers receive shipments incorrectly or late. In addition to correct delivery, shipping costs, growth and complexity also play an increasing role; with the growth of Koffievoordeel.nl, the stock is increasing and the range of coffees is widening. Bouw Fulfilment Services is judged on the number of orders processed and correct delivery of these orders.”
The solution
Complete and scalable modular system
To keep up with the growth and complexity, Costo was brought in. Alarik Lens van Rijn, sales manager at Costo, explains. “Bouw Logistics is a company with a rich history and a lot of experience in logistics. We are proud to work with such a company. Meanwhile, the hardware and software have been installed by Costo. The systems are controlled by Arrow, the WMS (warehouse management system) of Costo.”
Costo delivered the following systems:
- Picking through reach trucks, carts and pick-to-light carts.
- Most sold coffee products via flow rack and pallet locations directly to the conveyor.
- Sorting to three outputs and an “error output” (also called noread or reject output).
- Picking from flowrack and option to set up boxes that are fully picked after the flowrack.
- Option to set up empty boxes and boxes that have already been partially picked in before flowrack.
- Automatic taping and labeling of boxes.
- Automatic box folder.
Patrick Endeman says time was the biggest challenge during implementation. “We moved the goods from Ruinerwold to Gorredijk within a few days. Because we didn’t process website orders for a while, we started with a backlog. During the first days, Costo supported us on site and later remotely.”
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The result
Capacity for grow further
According to Patrick, it is too early to list all the benefits of the transition. “A start-up phase is never completely flawless. We will see over the next six months what impact the move and implementation have. In any case, we are satisfied with the cooperation with Costo. They look for the best solution together with the customer. Even in this challenging time, when capacity is under pressure, they managed to live up to the schedule.”
“Even in this challenging time, they managed to live up to the planning.”
– Patrick Endeman, Director of operations at Bouw Fulfilment Services –
In addition to this project for Koffievoordeel.nl, Costo also supplied the hardware and software for Wijnvoordeel.nl where Bouw Fulfilment Services also handles logistics and warehousing. “Costo is our in-house supplier. We built on the existing relationship. We choose Costo because they deliver good and flexible applications for business-to-consumer (B2C). Because they work with a modular structure, the installation is easy to expand in the future. Because Costo delivers both hardware and software, we experience few integration problems; it fits seamlessly,” Patrick said.
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Customers about COSTO
What customers say about Costo Intralogistics
Quality and flexibility
‘What stands out about the Arrow WMS is its quality and flexibility. In addition the reporting and visualisation capabilities are really nice to work with! This is definitely a plus in e-commerce: you want to make sure the order arrives at the right time, at the right place.’
Thinking along in solutions
Thinking along in solutions so that we can meet our extreme challenges, Costo Intralogistics really stands out in this. Here you can immediately see the many years of logistics experience and expertise.
Flexibility and innovative ideas
Costo Intralogistics has set up several warehouses for us to our full satisfaction. Their innovative ideas and flexibility play a major role is this for us.
References
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